Quality Policy Statement

The Management of VETRERIA VISTOSI srl, driven by the desire to demonstrate the Company's ability to consistently supply the market with products that comply with the applicable requirements, as well as to:

• increase the satisfaction of Customers and Interested Parties;
• pursue the continual improvement of its activities;
• strengthen its competitive position on the market, continually improving in terms of effectiveness and performance;

has decided to adapt and implement its Quality Management System in accordance with the UNI EN ISO 9001:2015 standard, starting from a commitment to pursue and apply, with the cooperation of everyone involved, the following principles, guidelines and requirements:

• identification and review of the relevant (external and internal) context factors;
• identification and review of the Interested Parties relevant to the System, together with an understanding of their needs and expectations;
• constant leadership and attention towards the Organisation, through:
• defining and supporting the roles, authorities and responsibilities of the Company's staff;
• promoting and adopting effective internal and external communication;
• staff involvement and awareness;
• systematic customer focus and understanding of customers' needs, requirements and expectations regarding products and supplies;
• promoting within the organisation the "process approach", following the PDCA cycle and "risk-based thinking";
• integrating quality requirements into the Company's processes;
• planning, providing and using, within the processes, resources that are suitable, qualified, adequate to the relevant needs and effective;
• promoting within the Company the effectiveness of the Quality Management System and continual improvement;
• systematically defining, planning, issuing and reviewing the Company's Quality Objectives;
• assessment of the risks and opportunities related to the Company's context;
• identification and planning of actions to address the risks and opportunities identified;
• research, provision, maintenance and consolidation within the Company of the know-how needed to carry out all required processes;
• competence and qualification of the people working in the Company;
• control of the documented information managed by the Company;
• planning, implementation and control of the processes needed to deliver supplies to the market/customer, and of the requirements of those processes;
• establishing clear and well-defined formal relationships with Suppliers, based on mutual cooperation, satisfaction, transparency, fairness and sustainability, as well as on contractual continuity and trust;
• consolidation and improvement of the planned/expected quality levels of supplies to the market/customer (e.g. product quality; delivery times; packaging quality; the quality of the customer's relationship with sales staff and/or Agents; adequacy of the assembly instructions supplied with the products, etc.);
• compliance with mandatory laws, standards and/or regulations, with particular reference to:
• health and safety at work;
• fire prevention;
• personal data protection;
• environmental protection;
• product safety;

which may (directly or indirectly) affect the effectiveness of work/production processes and/or the conformity of products;

• acknowledging and meeting the needs and expectations of workers (e.g. job stability and security, adequate pay and working hours, social ethics at work, well-being in the workplace, compliance with the applicable National Collective Labour Agreement, etc.), in order to support the planned operations and the effectiveness of the Company's activities;
• planning and carrying out systematic performance evaluation activities:
• monitoring, measurement, analysis and evaluation (of processes, products and customer satisfaction);
• internal audits;
• periodic Management reviews of the Quality Management System;
• planning and carrying out continual improvement activities, namely:
• management of Nonconformities;
• management of Customer Complaints;
• management of findings and/or improvement suggestions;
• management of Corrective Actions and/or any initiative aimed at improving activities, resources and/or products;

while meeting the Company's need to achieve:

• adequate economic results;
• the economic and administrative sustainability of the Company's business;
• administrative transparency;
• an increase in its market share;
• the consolidation of the Company's external image and prestige;
• the continuous consolidation of the VISTOSI brand on the market.

On the basis of these commitments, the Company Management (General Management) undertakes to:

• continually review and assess, critically, systematically and objectively, the adequacy and effectiveness of the Company's Quality Management System, carrying out periodic Management Reviews and analysing the results of the Audits conducted within the organisation by qualified Auditors and/or by the Certification Body;
• define, through appropriate Improvement Plans, the improvement actions and Objectives that the Company must pursue and monitor with regard to "customer satisfaction" and the QMS processes:
• primary processes: sales; procurement; design/development; production; shipping;
• support processes: warehouse; QMS management; Management processes.

The commitments set out by the Company Management in this "Quality Policy" apply to the entire organisation of VETRERIA VISTOSI srl. It is therefore essential that everyone embraces them not as an external imposition but, on the contrary, in a constructive and conscious way, in order to improve both the effectiveness of the work carried out and of its results, and the quality and satisfaction of everyone's working life.

Mogliano Veneto (TV), 19/03/2018

VETRERIA VISTOSI srl
General Management
Matteo Moretti

Download the signed Quality Policy (PDF, Italian)